Job Description

01/13/2026 - This job announcement has been amended to include the below job brochure for the position.

This is a Position-Based Test conducted in accordance with CSC Rule 111A . Learn more about the City’s hiring process here: .

• Application Opening:  Tuesday, January 13, 2026
• Application Deadline:  The final day to apply is Tuesday, January 27th, 2026

Work Arrangement: Hybrid
Salary Range: $125,216 to $152,230 ( Program Support Analyst - 2917)

• Please note that expected Cost of Living Adjustments (COLAs) will take effect as follows:
  • Effective June 30, 2026 - 2% increase
  • Effective January 2, 2027 - 2% increase
  • Effective June 30, 2027 - 2.5%

The Planning Division with the Human Services Agency seeks well qualified candidates for the position of  Senior Planning Analyst (Program Support Analyst - 2917) .

Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive - no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

As a member of the San Francisco HSA Planning team, the Senior Planning Analyst performs a variety of highly complex and responsible planning, coordination, and analytical duties to support the operation of the Human Services Agency.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; may include additional duties as assigned. Under general direction from an 1824 Principal Planning Analyst, the essential duties include:

Data Analysis

• Performs complex data and programmatic analysis across programs and Departments to identify the needs of low-income San Franciscans, the intersection between the programs serving them, and the collective performance of those programs.
• Uses analytical programs, such as Microsoft Power BI, Stata, and Tableau, to conduct data and statistical analysis.
• Develops findings and actionable recommendations, informed by the Agency's operational context, to support programmatic and policy decisions by the Agency's executive leadership and program director.

Project Management

• Coordinates project teams that span programs, divisions, Departments, and Agencies to facilitate and lead strategic initiatives.
• Develops shared project goals across stakeholders and coordinates successful implementation of policy, programmatic, and operational changes that accomplish shared strategic goals.
• Develops work plans that thoroughly describes the steps for reform and improvement of specific programs within the Agency.

Evaluation

• Conducts studies and evaluations to develop sound and reliable findings that can inform departmental and City policies related to poverty and guide future programming.
• Plans and conducts qualitative research, such as surveys, focus groups, and key informant interviews.
• Incorporates client and staff input into research projects by performing quantitative and qualitative research and using analytical skills.

Policy Analysis

• Analyzes and interprets existing, newly enacted, and proposed local, State and Federal legislation for Agency impact.
• Prepares data and other population and program information to support the development of legislative proposals led by the Agency's executive leadership and program directors to increase the efficacy of social service programs, address system gaps, and improve client experience.

Reporting

• Presents findings and information in written narrative reports, data dashboards, and presentations that clearly communicate notable trends and relevant information.
• Develops materials to reflect the intended audience, such as the Agency's executive leadership and program directors, Agency staff and clients, elected officials and other City staff, the general public, or other stakeholders.
• Prepares or supports the development of regular reports required by local, State, and Federal rules.

Agency Liaison

• Attends meetings, conducts site visits, and presents within the Agency and for other government Agencies and the community.
• Represents the Agency to stakeholders, including community-based organizations, department commissions, the Mayor's Office, the Board of Supervisors and the Controller's Office, as needed.

Qualifications

Education:

• A baccalaureate degree from an accredited college or university.

Experience:

• Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

License and Certification:

• Some positions require possession of, or ability to obtain, a valid California driver's license.

Substitution:

• Substitution for Education : Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

• Substitution for Experience : Possession of a master's degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described above for all specialties.

Applicants must meet the Minimum

Qualifications

requirement by the filing deadline unless otherwise noted .

Verification of Experience and/or Education

Every application is reviewed to ensure that you meet the minimum

qualifications

as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure(s)

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%)

Applicants who meet the Minimum

Qualifications

will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure the following competencies, which may include, but are not limited to:

• Involving Others (Engaging Teams)
• Project Management
• Critical Thinking
• Innovative Problem Solving
• Fact Finding
• Adaptability
• Actions & Results Focused (Taking Initiative)
• Professional & Technical Expertise
• Analyzing & Interpreting Data
• Writing

Applicants who meet the minimum

qualifications

will be notified by email of the exact time, date, and location of the supplemental questionnaire examination.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Applicant scores on this examination may also be applied to other announcement involving other job titles, when directed by the Human Resources Director.

Applicant exam responses will be vetted, as appropriate, using Artificial Intelligence (AI) use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

A passing score must be achieved on the supplemental questionnaire examination to continue in the selection process.

Additional Information

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the City’s:

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum

qualifications

and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Regarding Employment with the City and County of San Francisco

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

If you have any questions regarding this recruitment or application process, please contact the exam analyst  Alan Aguirre at  Alan.Aguirre@sfgov.org or at 415-815-1451. Recruitment ID: 162152

All of your information will be kept confidential according to Equal Employment Opportunity (EEO) guidelines.

Additional Information

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Tags

Full time, Contract work, Work experience placement, Work at office, Local area, Monday to Friday,

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